FrontStage
Contact Center for Financial Services
A fully integrated Omni-Channel Cloud Contact Center Solution
A Complete, Secure Omni-Channel Contact Center solution for Banks and Credit Unions
Engage your Customers and Members using their Preferred Communications Channels
Enrich your Customer’s Experience
Engage your customers and members throughout their journey – via voice and digital channels (chat, email, fax, SMS, email and social media)
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Empower your Agents
FrontStage provides all of the tools required by your agents to interact with your customers and members quickly and efficiently
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Enable Management Insight
Real-time dashboards and historical reporting provide supervisors and company management with key performance metrics.
Screen Pop to Core Account Processor
Security and Integration
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Altigen has worked extensively with Banks and Credit Unions for more than 20 years. We offer options to automatically validate callers using call authentication and biometrics to protect your customers. We’ve also created numerous integrations with Core Account Processors to “pop” customer or member information as the call is presented to an agent. We provide a safe, secure solution that will help protect your members and customers while enabling you to provide first-rate service.
Web-Based Agent App
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The intuitive agent application includes a built-in softphone, to be used with a headset or it can be used in conjunction with a Poly telephone. The web-based client eliminates the need to worry about version updates. Your agents will have the real-time data they need to provide superior service to your customers.
Supervisor App
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Improve customer service and agent productivity by providing your contact center managers and supervisors with 360-degree views of their workgroups and queues across all voice and digital media channels. With the FrontStage Supervisor application, you can be assured that your key agent performance indicators and customer service levels are achieved.
Integrated Call Recording
Enhance management of your customer interactions, maintain compliance, and improve agent productivity with FrontStage Call Recording. Safely record both incoming and outgoing calls with encryption applied during transmission and storage. Configure permissions to control access to individuals authorized to listen to or oversee recorded content.
Administration
FrontStage provides an intuitive administrative console, empowering administrators to easily configure, monitor, and oversee all aspects of the system. Facilitate the setup of agents, supervisors, workgroups, queues, and routing and distribution rules. Custom workflows are easily developed with a powerful workflow builder. The streamlined user interface is critical to achieving peak contact center performance , ensuring delivery of an impactful customer experience.
